Join Murray Robinson and Shane Gibson as they chat with Arnold Stroobach about the Buurtzorg organisation, which decentralised its management and administration to small cross-functional self-managed teams that deliver in-home medical care.
Buurtzorg is the Netherlands largest provider of home care with 16,000 clinical staff in more than 1500 local self-managing teams supported by only 50 admin people and 45 coaches at the company’s headquarters. Buurtzorg’s model allows the organisation to deliver health care at 40% less than traditional service providers with much better health outcomes and client satisfaction.
Arnold explains Buurtzorg’s origins methods, and success. Their team structure, responsibilities and roles. And the potential for other organisations to decentralise management to deliver services much more efficiently and effectively at scale.
